Privacy Policy

Northeast Telemetry — Last Updated: March 19, 2026

NE APPLIED SYSTEMS, LLC, doing business as NORTHEAST TELEMETRY

This Privacy Policy describes how NORTHEAST TELEMETRY ("Company," "we," "us," or "our"), a service of NE APPLIED SYSTEMS, LLC, collects, uses, and shares information about you when you visit our website, create an account, or use our IoT monitoring services. By using our website or services, you agree to the practices described in this policy.

If you have questions about this Privacy Policy, please contact us at support@northeasttelemetry.com.

1. SMS/Text Messaging Privacy

Mobile information, including phone numbers collected for SMS/text messaging purposes, will not be shared with third parties or affiliates for marketing or promotional purposes at any time. Text messaging originator opt-in data and consent will not be sold, shared, or transferred to any third party. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. Information We Collect

A. Information You Provide Directly

We collect information you provide when you:

• Submit a contact or inquiry form — including your name, email address, phone number, and company name
• Create an account — including your name, email address, password, company name, and billing information
• Communicate with us via email or other channels

B. Payment Information

When you make a purchase, payment card information (such as card number, expiration date, and billing address) is collected and processed by our third-party payment processor. We do not store full payment card details on our own systems. We may retain transaction records such as the last four digits of your card, billing address, and transaction amounts for recordkeeping purposes.

C. Website Usage Data

When you visit our website, we and our analytics provider automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL (the page that linked you to our site)
• Device type and operating system

This data is collected through cookies and similar tracking technologies. See Section 7 (Cookies) for more details.

D. IoT Platform Data

When you or your organization use our IoT monitoring platform, we collect and process data generated by connected devices and systems, including:

• Device identifiers and metadata
• Sensor readings and telemetry data
• Operational and industrial performance data
• System logs and event records

This data is collected and processed on behalf of our business clients under the terms of our service agreements. See Section 9 (Platform Data - Business Clients) for more information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To create and manage your account
• To provide, operate, and improve our IoT monitoring services
• To process payments and maintain transaction records
• To send service-related communications such as account confirmations and technical notices
• To send marketing communications about our products and services (you may opt out at any time — see Section 10)
• To analyze website usage and improve our website's performance
• To detect, prevent, and address fraud, security issues, or technical problems
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

A. Service Providers

We share information with trusted third-party vendors who help us operate our website and deliver our services. These include:

• Analytics providers (e.g., Google Analytics) — receive anonymized website usage data to help us understand how visitors use our site
• Payment processors — receive billing information to process transactions on our behalf
• Cloud infrastructure providers — host our platform and data on our behalf

All service providers are contractually required to protect your information and may only use it to perform services on our behalf.

B. Legal Requirements

We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of our company, our users, or others.

C. Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specific retention practices include:

• Account data — retained for the duration of your account, and for a reasonable period after closure to allow for account recovery or to resolve disputes
• Contact and inquiry data — retained for up to 24 months from the date of your inquiry
• Transaction records — retained for up to 7 years for tax and accounting purposes
• Website analytics data — retained per our analytics provider's standard retention settings
• IoT platform data — retained per the terms of individual client service agreements

When data is no longer needed, we delete or anonymize it in accordance with our data retention procedures.

6. Data Security

We take the security of your information seriously and use industry-standard technical and organizational measures to protect it, including:

• Encryption of data in transit using TLS/HTTPS
• Encryption of sensitive data at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. If you believe your account has been compromised, please contact us immediately at support@northeasttelemetry.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect usage data. Cookies are small text files stored on your browser when you visit our site.

We use the following types of cookies:

• Essential cookies — necessary for the website to function (e.g., keeping you logged in to your account)
• Analytics cookies — used by Google Analytics to collect anonymized information about how visitors use our site, such as pages visited and time on site
• Payment cookies — used by our payment processor to facilitate secure transactions

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We honor these rights for all U.S. users:

• Right to Know — you may request a copy of the personal information we hold about you
• Right to Delete — you may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations)
• Right to Correct — you may request that we correct inaccurate personal information
• Right to Opt Out of Marketing — you may opt out of receiving marketing emails at any time (see Section 10)
• Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights

To exercise any of these rights, please contact us at support@northeasttelemetry.com. We will respond to verified requests within 45 days. We may need to verify your identity before processing your request.

9. Platform Data — Business Clients

When we process IoT device data, sensor data, and operational data on behalf of our business clients, we act as a data processor under the client's direction. This data is governed by our individual service agreements with each client, not by this public Privacy Policy.

We commit to the following with respect to all client platform data:

• We process client data only as instructed under the applicable service agreement
• We do not use client IoT or operational data for any purpose outside of delivering contracted services
• We implement appropriate technical and organizational safeguards to protect client data
• We do not sell or share client data with third parties outside of infrastructure providers acting under contract

Business clients who have questions about how their data is handled should refer to their service agreement or contact their account representative.

10. Marketing Communications

We may contact you with information about our products, services, and company updates. You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email we send you
• Emailing us at support@northeasttelemetry.com with the subject line "Unsubscribe"

Please note that even after opting out of marketing communications, you will continue to receive transactional and service-related messages (such as account confirmations, billing notices, and security alerts).

11. Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it promptly. If you believe we have collected such information, please contact us at support@northeasttelemetry.com.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or through a notice on our website.

Your continued use of our website or services after any changes take effect constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Northeast Telemetry
21 Levi Ln
Walpole, NH 03608
Email: support@northeasttelemetry.com