Privacy Policy

NE APPLIED SYSTEMS, LLC — Last updated: March 13, 2026

1. Introduction

NE APPLIED SYSTEMS, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our IoT monitoring and telemetry services, or otherwise interact with us.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and job title provided when you contact us or request services.
• Device and Telemetry Data: Sensor readings, device identifiers, network information, and building performance data collected through our IoT monitoring systems as part of contracted services.
• Usage Data: IP address, browser type, operating system, pages visited, and access times when you use our website or cloud dashboards.
• Communications: Records of correspondence when you contact us via email, phone, or SMS.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our IoT monitoring and telemetry services.
• Respond to inquiries and fulfill service requests.
• Send administrative communications, including service alerts and system notifications.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our agreements.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist us in operating our services (e.g., cloud hosting, analytics), bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Mobile and SMS Privacy

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Telemetry and device data retention periods are governed by individual client service agreements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@northeasttelemetry.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

NE APPLIED SYSTEMS, LLC
Email: support@northeasttelemetry.com