Northeast Telemetry

Terms of Service

Northeast Telemetry — Last Updated: March 19, 2026

NE APPLIED SYSTEMS, LLC, doing business as NORTHEAST TELEMETRY

Please read these Terms of Service ("Terms") carefully before using the website or IoT monitoring services operated by NE APPLIED SYSTEMS, a NH limited liability company, doing business as NORTHEAST TELEMETRY ("Company," "we," "us," or "our").

By accessing our website or creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our website or services. If you are using our services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

1. SMS/Text Messaging Terms

NE APPLIED SYSTEMS, LLC, operating as Northeast Telemetry, may offer SMS or text message notifications as part of our monitoring and alerting services. By opting in to receive text messages from us, you agree to the following:

2. Description of Services

We provide IoT monitoring services, including device connectivity, sensor data collection, operational data monitoring, alerting, and related platform features (collectively, the "Services"). The specific features and functionality available to you depend on your subscription plan or service agreement.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable notice of material changes where practicable. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.

3. Accounts

A. Account Creation

To access certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

B. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

C. Account Eligibility

You must be at least 18 years old to create an account and use our Services. By creating an account, you represent that you meet this requirement.

4. Subscriptions and Payment

A. Subscription Plans

We offer monthly and annual subscription plans, as well as one-time purchase options for certain services. The features, pricing, and billing terms applicable to your account are described at the time of purchase and in any order confirmation we provide.

B. Billing and Payment

By providing payment information, you authorize us (or our payment processor) to charge your payment method for all fees associated with your selected plan. You agree that:

C. Automatic Renewal

Subscription plans automatically renew at the end of each billing period unless you cancel before the renewal date. We will charge your payment method on file at the then-current subscription rate. We may notify you of upcoming renewals by email, but it is your responsibility to manage your subscription.

D. Price Changes

We reserve the right to change our pricing at any time. For existing subscribers, we will provide at least 30 days' notice of any price increase before it takes effect. Your continued use of the Services after a price change takes effect constitutes your acceptance of the new pricing.

E. Refunds

All fees are non-refundable except as required by applicable law or as expressly stated in a written agreement with us. If you believe you have been charged in error, please contact us at support@northeasttelemetry.com within 30 days of the charge.

F. Late Payments and Suspension

If a payment fails or is not received by the due date, we reserve the right to suspend or terminate your access to the Services. We will make reasonable efforts to notify you before suspending your account. You remain responsible for all fees incurred prior to suspension.

5. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

We reserve the right to investigate violations of these Terms and to suspend or terminate accounts engaged in prohibited activities, without prior notice and without liability to you.

6. Data Ownership and License

A. Your Data

You retain ownership of all data you submit to our platform, including IoT device data, sensor readings, and operational data ("Your Data"). We do not claim any ownership rights in Your Data.

B. License to Us

By using our Services, you grant us a limited, non-exclusive, worldwide license to access, process, store, and transmit Your Data solely as necessary to provide the Services to you. We do not use Your Data for any purpose outside of delivering and improving the Services.

C. Aggregated and Anonymized Data

We may generate aggregated, anonymized data derived from Your Data and usage of the Services (for example, platform performance statistics). This aggregated data does not identify you or your organization and may be used by us for any business purpose, including product improvement and research.

D. Data Portability and Deletion

Upon termination of your account, you may request an export of Your Data for a period of 30 days following termination. After that period, we may delete Your Data from our systems in accordance with our data retention practices. See our Privacy Policy for more details.

7. Service Availability and Uptime

We strive to maintain reliable availability of our Services; however, we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to:

We do not provide a guaranteed uptime commitment (SLA) under these standard Terms. Customers requiring guaranteed uptime, response time commitments, or dedicated support should contact us to discuss a custom service agreement.

IMPORTANT NOTE FOR OPERATORS OF SAFETY-CRITICAL OR LIFE-SAFETY SYSTEMS: Our Services are not designed or certified for use in safety-critical applications where failure or interruption of monitoring could result in personal injury, death, or significant property damage. Do not use our Services as the sole or primary safeguard in such environments.

8. Intellectual Property

A. Our Property

All content, features, functionality, software, designs, trademarks, and technology comprising the Services — excluding Your Data — are owned by or licensed to us and are protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services as described herein.

B. Feedback

If you provide us with feedback, suggestions, or ideas regarding the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without compensation or attribution to you.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). Each party agrees to:

These obligations do not apply to information that is or becomes publicly known through no breach of these Terms, was already known to the receiving party, or is required to be disclosed by law or court order.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

A. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

B. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (I) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, or otherwise). Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

13. Termination

A. Termination by You

You may cancel your subscription or close your account at any time through your account settings or by contacting us at support@northeasttelemetry.com. Cancellation takes effect at the end of your current billing period. You will not receive a refund for any unused portion of your current billing period unless required by law.

B. Termination by Us

We may suspend or terminate your account and access to the Services at any time, with or without notice, if:

C. Effect of Termination

Upon termination, your right to access and use the Services ceases immediately. Sections 6, 8, 9, 10, 11, 12, 15, and 16 of these Terms survive termination.

14. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, power failures, internet outages, cyberattacks, labor disputes, or pandemics. We will make reasonable efforts to resume performance as soon as practicable.

15. Dispute Resolution

A. Informal Resolution

Before filing any formal legal action, you agree to first contact us at support@northeasttelemetry.com and attempt to resolve the dispute informally. We will make good-faith efforts to resolve the matter within 30 days of receiving written notice of your complaint.

B. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Hampshire, without regard to its conflict of law provisions.

C. Venue

Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Cheshire County, New Hampshire, and you consent to personal jurisdiction in those courts.

D. Waiver of Jury Trial

TO THE FULLEST EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE THEIR RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

16. General Provisions

A. Entire Agreement

These Terms, together with our Privacy Policy and any applicable order confirmations or service agreements, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.

B. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this document and notify you by email or through a notice on our website at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

C. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

D. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.

E. Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. These Terms will be binding upon and inure to the benefit of the parties and their permitted successors and assigns.

F. No Third-Party Beneficiaries

These Terms do not confer any rights or remedies on any third party.

G. Notices

We may provide notices to you via email to the address associated with your account or through a notice posted on our website. You may provide notices to us by email at support@northeasttelemetry.com or by mail to our address below.

17. Contact Information

If you have questions about these Terms, please contact us:

Northeast Telemetry
21 Levi Ln
Walpole, NH 03608
Email: support@northeasttelemetry.com